Our returns policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
There are certain situations in which refunds couldn’t be granted (if applicable)
Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 14 day after delivery.
Refunds (if applicable)
Refunds (if applicable):
Upon receiving and inspecting your returned item, we will send you an email to confirm that we have received it. We will also inform you whether your refund has been approved or rejected.
If your refund is approved, it will be processed, and the credit will automatically be applied to your original method of payment or credit card within approximately one week.
Late or missing refunds (if applicable)
In case you haven’t received your refund yet, please follow the steps below:
- Check your bank account again to confirm if the refund has been posted.
- Contact your credit card company as there may be some processing time before the refund is officially posted.
- Contact your bank and inquire about any pending refunds.
- If you have completed all the above steps and still have not received your refund, please reach out to us at [email protected]. We are here to assist you.
Exchanges (if applicable)
If you received a defective or damaged item, we are happy to replace it for you. To initiate an exchange for the same item, please contact us at [email protected].
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping
The shipping costs for returning your item will be your responsibility and are non-refundable. If you are eligible for a refund, the cost of return shipping will be deducted from your refund. Please note that the time it takes for your exchanged product to reach you may vary depending on your location.